Pain never ebbs for family of Betty Ong, flight attendant who made first 9/11 alert
“People will call it an anniversary, a memorial, a tribute,” said Harry Ong, Betty’s brother. “To us, it’s just a continuation of 20 years of anguish.” Betty Ong's brother Harry holds a portrait of her at his home in San Francisco on Sept. 6, 2011. On the morning of Sept. 11, 2001, Betty Ann Ong was flying from Boston to Los Angeles to meet her sister before heading off for a long-awaited vacation in Hawaii. But within minutes of takeoff, five hijackers on board had overtaken the cockpit and blasted mace into the cabin. Instead of heading southwest, the Boeing 767 turned toward New York City. Ong, 45, had been an American Airlines flight attendant for 14 years. As chaos ensued, she acted on instinct. From the back of the plane, she called the airline’s reservations center in Raleigh, North Carolina, and described the mayhem abroad. “The cockpit’s not answering,” she said in a steady voice. “Somebody’s stabbed in business class and — I think there’s mace — that we can’t brea...